1. Part A
What I Have Learnt From The 8 Workshops:
The Art of Corporate Entertainment

This is an essential topic and also a topic that I am very interested in. This is so as if I were to enter the hospitality and tourism, there are bound to be chances where I will have to entertain guests or corporate clients. Thus, knowledge on how to entertain them and other things that we have to take note during the entertaining process are crucial.

An example would be the addressing of the wait staff. I did not know that when addressing the wait staff, it would be better to call out their names. This is so as when I am having lessons like the Service Skills Methodology (SSM), I am very afraid to hear guests calling my name. Thus, I thought that other service staff may be afraid of guests calling out their name as well.

However, I did not realize that calling out the names of the wait staff would be a form of respect for them. Thus, after the workshop, I told myself that I must try to call the wait staffs by their names in the future.

(We can look out for wait staffs' name tags to call out their names!)

Also, I think the video showed by Ms Mariah during the workshop was simply fabulous! Not only that the video was entertaining, it also allowed us to review what we have learnt! Most importantly, it also included what we should really avoid doing when dining outside, especially if we were to go to a fine dining restaurant.

Dining etiquette plays a vital role when it comes to business negotiations at the dining table. This is so as through a business meal, you can see if one has the ability to eat with etiquette and graciously while concentrating on the business deal as well. Personally, I think I will not be one that enjoys such business meals. To me, food has to be tasted with full concentration and with pleasure. Hence, during negotiations, I would probably be too stressed to taste the food happily. However, though I will be stressed, there is still a need for me to know these important knowledge regarding the dining etiquette.

I also feel that letting us learn the subject’s content through visuals like the video is extremely good. This is so as we can remember the funny videos or visuals better than just words. This would be a great example of “actions speak louder than words”.

In addition, I think that this topic is closely related with the International Business Etiquette. This is so as the entertaining of guests is not restricted only to guests from Singapore. The guests can come from all over the world! Hence, it is essential to combine the international business etiquette with the entertaining of guests.

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