1. Part A
What I Have Learnt From The 8 Workshops:
International Business Etiquette
For this topic, the lecture that was about the New Delhi in India, has also allowed me to recall what I have previously learnt in my Communication Skills 2, which was a subject learnt in the previous semester. However, I did not know that we should avoid beggars on the street or even if we were to give them money, we should not give them more than 2 or 3 rupees. Otherwise, we will attract unnecessary attention.
(Avoid beggars on the street or if we want to give them money, we should not give them more than 2 or 3 rupees)
This is a particularly important topic and workshop to me as it includes the Business Etiquette and Service Excellence group project. I am glad that I have attended the lecture on New Delhi. This is because it allowed me to know what is probably expected for my project. As for my group project, my group was in charge of doing the Japanese Business and Social Etiquette.
We have done an all-embracing research on the social and business etiquette of the Japanese. Research done ranges from the first impressions, dining etiquette, business meeting etiquette, business meeting negotiation, Japanese non-verbal communication to even the presenting and receiving of gifts. We have also made used of books, instead of totally relying on internet resources.
I always think that projects are very useful because they help to reinforce theoretical concepts. The projects allow us to research for the information required on our own and apply the concepts, though they are usually very time consuming.
The group project that has been done is very useful to me. This is particularly so as I am working as a Changi Youth Ambassador (CYA) at the Changi International Airport and an Admission Operations Staff at the Sentosa Corporation Development. I will be able to apply the knowledge that I have acquired from the project when handling Japanese tourists.
For instance, though eye contact means confidence in most westernized countries, however, in Japanese context, it may be considered as rude. Hence, it may be better if I look down or shift away when I am talking to Japanese tourists.
I think that it is good that we have this topic in our syllabus because it allows students to understand more about other countries' cultures. As we may have a lot of chances to travel around the world once we enter the hospitality and tourism industry, the relevant and important information provided during the workshops may be able help us to succeed in our future careers.
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